The 5 De-Escalation Strategies

The Five Conflict Resolution Strategies represent different approaches to managing conflict. The best approach depends on the specific circumstances at hand.  The 5 strategies are:

 

1. Competing
What is it? We use competing as a conflict resolution strategy whenever we resort to being aggressive and   uncooperative with the opponent.

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When to use it? This strategy works well when you are in a commanding position and have limited time and resources to resolve the conflict.

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2. Avoiding
What is it? Avoiding means you neither assert your position nor do you consider or emphasize the other party's point of view.

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When to use it?  Use this conflict management strategy when you don't have any authority over the other person. 

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3. Accommodating

What is it? If one person makes a request, you agree to do what the first person requested instead of arguing about the matter.

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When to use it?  It's an effective way to manage conflict when you lack power.

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4. Collaboration
What is it? You try to find common ground and work together towards achieving a shared goal.

 

When to use it?  t's an ideal choice if both parties are committed to reaching a mutual agreement.

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5. Compromising
What is it? This means agreeing to specific terms and giving up on certain other items.

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When to use it?  Use this strategy to  give the feeling of a win-win scenario, where both parties feel that they gained something out of the conflict.